How Insurance Works

Do you direct bill to insurance companies?

Yes, we do! Please remember that every plan is different so make sure your plan allows direct billing and that you are aware of the extent of your coverage. Chiropractic, massage and acupuncture are all desginated under the paramedical section. We will do our utmost to ensure that dealing with your insurance company is as hassle-free as possible!

For chiropractic care, we direct bill to: Alberta Blue Cross, Green Shield, Great West Life, Sunlife, Standard Life, and Johnson Inc. Desjardins Insurance allows billing on behalf of patients - this means you will have to pay for your treatment and be reimbursed.

For massage care, we direct bill to: Alberta Blue Cross and Green Shield.

For acupuncture care, we direct bill to: Great West Life, Standard Life, and Johnson Inc.

If your claim is not immediately approved online, we will ask you to pay, we will print you a receipt, and we will reimburse you once we have received payment from the insurance company.

Claims that are not immediately approved online can sometimes be subject to an audit. Once the insurance company audits you, they will not send payment to our clinic and will send payment directly to you instead.

Are the massage therapists insurance compliant?

Alberta Blue Cross, Sunlife, and Manulife have implemented a requirement of a minimum of 2200 training hours for massage therapists. Call your insurance company to confirm their requirements.

All of our massage therapists have completed greater than the requisite minimum of 2200 training hours.

Can you tell me how much coverage I have?

Unfortunately, no. Insurance companies keep that information confidential. You can, however, easily check that information for yourself by calling your insurance company, checking their website, or asking your employer. We can track the amount billed to the insurance company to give you an idea of when your limits will be reached.

What information do I need to bring in to the clinic?

All we need is your date of birth and your prescription card, which will have your ID number, group number, and section number on it. It is also helpful if you can let us know what your coverage is: what percentage of each visit is covered, the maximum dollar amount allowed annually, etc.

What information do I need to bring in to the clinic?

Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, that is your secondary plan. We only bill to one insurance company at a time, so here's how we'll get you organized:

When you start out, we will direct bill to your primary plan:

If your plan covers 100% of your treatment, great! We'll bill the company when you come in, and the insurance company will pay us, so you don't need to worry about anything until your coverage reaches its limits.

If your primary plan only covers part of the treatment fee, we'll have you pay the remaining amount and print you a receipt. You may then submit that receipt to your secondary insurance company for further reimbursement.

When you have reached the limits of your primary plan:

When your primary plan runs out, we will provide you with an "explanation of benefits" from the insurance company, stating that you have reached your limits. You may submit that WITH your treatment receipt to your secondary insurance company. Once you have received confirmation from your secondary insurance, let us know and we will direct bill to your secondary company.


Advance Bookings:  We highly recommend scheduling your massage treatment in advance to ensure that your preferred time and treatment is available.

24 hour advance notice is required when canceling an appointment. Cancellations without 24 hour notice will result in a full charge for your session, as that time has been set aside specifically for you.

Punctuality:  We recommend that you arrive at least 15 minutes prior to your scheduled appointment. This will ensure much needed relaxation and allow for proper consultation. Arriving late will shorten your treatment time and you will not receive an extension for scheduled treatments.

Please arrive on time for your appointment. Time for your appointment has been arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your session will be expected.

Method of Payment:  We accept Cash, Debit, Visa, and MasterCard.

Gratuities/Taxes:  Please note that gratuities and taxes are not included in our prices. Gratuities are left to the discretion of the guest and should reflect a remarkable spa experience.

Confidentiality and Conversation

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

We are happy to engage in conversation with you and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

Our policies are in place to protect our staff and help new customers understand that Siam Sabai Thai Massage is strictly non-sexual. Any inappropriate comments or behavior will immediately end the massage. No refund will be offered and no future possibility will exist to participate in our services.

Intake and Consent Forms:

Please download a copy of our 'Intake and Consent' forms for your convenience:

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